At Rivora, we want you to love your purchase. If you’re not completely satisfied, we’re here to help.

1. Returns

• Items may be returned within 14 days of delivery.

• Products must be unused, unworn, and in original condition with all tags attached.

• Sale items, accessories, and intimate wear are non-returnable.

2. Refunds

• Once your return is received and inspected, we’ll notify you by email.

• If approved, your refund will be processed back to your original payment method within 5–10 business days.

3. Exchanges

• Exchanges are available for different sizes or colors, subject to availability.

• If the requested item is unavailable, a refund will be issued.

4. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

• We recommend using a trackable shipping service for your protection.

📧 To initiate a return, contact us at support@rivora.com with your order number.

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Shipping Policy

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We aim to deliver your Rivora order as quickly and safely as possible.

1. Processing Time

• Orders are processed within 1–3 business days.

• During sales or peak periods, processing may take slightly longer.

2. Shipping Rates & Delivery

• Standard Shipping: 5–10 business days

• Express Shipping: 2–5 business days (where available)

• Shipping costs are calculated at checkout based on your location.

3. International Shipping

• Yes, we ship worldwide!

• Delivery times vary depending on destination and customs clearance.

• Customers are responsible for any customs duties or import taxes.

4. Order Tracking

Once your order ships, you’ll receive a confirmation email with a tracking number to follow your package.

5. Lost or Delayed Orders

• Rivora is not responsible for delays caused by carriers, customs, or incorrect addresses provided by the customer.

• If your package is lost in transit, please contact us and we’ll assist in resolving the issue.