FAQs
1. How do I know which size to order?
We recommend checking our Size Guide available on each product page. If you’re between sizes, we suggest sizing up for the best fit.
2. What payment methods do you accept?
We accept all major credit/debit cards, PayPal, Shop Pay, Apple Pay, and Google Pay for a smooth checkout experience.
3. Do you offer international shipping?
Yes! Rivora ships worldwide. Shipping times vary depending on your location and will be shown at checkout.
4. How long will delivery take?
Orders are typically processed within 1–3 business days. Standard shipping takes 5–10 business days, while express shipping (if available) is faster.
5. Can I track my order?
Yes, once your order has shipped, you’ll receive an email with tracking information to follow your package in real time.
6. What is your return policy?
We accept returns within 14 days of delivery for unworn, unused items with original tags attached. Please visit our Returns & Exchanges page for details.
7. Do you offer exchanges?
Yes, exchanges are available for different sizes or colors (subject to stock availability).
8. How do I contact customer service?
You can reach our support team via email at support@rivora.com or through our Contact Us page. We aim to reply within 24–48 hours.
9. Do you offer discounts or promotions?
Yes! Sign up for our newsletter to receive 10% off your first order and get updates on exclusive sales.
10. Are Rivora products ethically made?
We take pride in working with trusted suppliers and focus on sustainable, ethical practices to bring you high-quality fashion with care.